FAQ

 Use discount code SUMMER30 at checkout for 30% off select sale styles. Offer valid online only on Rails UK. Some exclusions may apply, including candles and e-gift cards. Product availability may vary and is not guaranteed. Promotional codes cannot be applied to previous purchases, gift cards or be redeemed for cash. Products purchased using the discount code may be returned for full refund within 30 days of delivery. Please review our full return policy for further details. Offer may be modified or discontinued at any time without notice. Offer cannot be combined with any other offers.

Due to high demand during our sale, please note our distribution center may experience delays. We are working hard to get you your order as soon as possible. Thank you!

SALE RETURN POLICY

Can I return an item I bought on sale?

Items purchased using a 30% discount code may be exchanged or returned for a full refund back to your original form of payment.

SHIPPING

Do you charge a shipping fee?

Standard shipping is free on all orders. 

When will my order ship?

We know what it’s like to be waiting so we try and process shipments ASAP. Shipping times can vary depending on your location. We do ask you to allow us 7-10 business days for processing before shipping. 

Can you ship to a PO box?

We do not ship to PO boxes, UPS mailboxes, or military bases.

What do I do if I receive damaged or incorrect items in my order?

Oh, no! Please reach out to us at info@rails.com with your order number. We will take it from there!

RETURNS

What is your return policy?

We are sad you have to ask, but we want you to be completely satisfied with your Rails item. 

We offer prepaid DHL return labels. We accept returns of unworn/unwashed items within 30 days of your ship date.

How do I return or exchange an item?

Click here to start a return.

 

 What items are eligible for a return?

  • Items must be unworn, unwashed, unused with original tags attached. 
  • We only accept returns or exchanges purchased from rails.com and not from other retailers.
  • Personalized items cannot be returned or exchanged.
  • Gifted items are eligible for store credit only and must meet all previously mentioned return criteria.
  • All exchanges must be of equal or lesser value (exchanges placed for items priced at lesser value will be refunded the difference in cost via the payment method provided at the time of purchase).

 

GIFT CARDS

We love that you chose to give the gift of Rails! Gift Certificates NEVER expire and may be combined with any other promotions.

If you would like to check how much credit you have left on your card, please reach out to us at info@rails.com.

Gift cards are delivered by email after payment is processed, therefore some delays may occur.

PRICE MATCHING

We do not price match other retailers. 

CONTACT US: We would love to hear from you!

Love our clothes and want us to know? Not happy with something you ordered and want to tell us? Want to know when we might bring back one of your favorites? We’re here for you at 1-855-982-2839 or info@rails.com